Refund Policy

Refund Policy

At Zaptron, we are committed to ensuring your satisfaction with your purchase. If you're not completely satisfied with your order, we offer a straightforward and efficient refund process. Please review the following guidelines:

1. Eligibility for Refund

To be eligible for a refund, the item must meet the following conditions:

  • The order must be canceled or the refund request must be made within 7 days of receiving the product.
  • The product must be in its original packaging and unused.
  • The product must not show any signs of damage caused by the customer or improper use.

2. Processing the Refund Request

If you would like to request a refund, please contact us via email at zaptron990@gmail.com or by phone at +84 9629-3965. Our customer service team will guide you through the next steps.

  • Please provide the order number and product details to begin the refund process.
  • After your refund request is submitted, the product must be returned to our customer service center following the provided instructions.

3. Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to an error made by the store, such as receiving incorrect or defective items.

4. Refund Approval

After receiving and verifying the returned product's eligibility, we will process the refund within 7 to 10 business days. The refund will be issued to the same payment method used for the original purchase.

5. Refund Exceptions

Refunds cannot be offered in certain situations, including but not limited to:

  • Personalized or custom-made products.
  • Products that show signs of use, damage, or wear not caused by a manufacturing defect.
  • Products that have been opened or used (such as cosmetics, personal care products, and food items).

6. Partial Refunds

In cases of damaged or incomplete products, we may offer partial refunds. The refund amount will be determined based on the condition of the returned product.

7. Defective Products

If the product you purchased is defective, you are entitled to a refund or exchange. Please contact us as soon as possible so we can guide you through the return and refund process.

8. Refunds for Cancelled Orders

If you cancel an order before it is shipped, the refund will be processed in full. If the order has already been shipped, you will need to follow the return procedure.

9. Contact

If you have any questions about our Refund Policy or need assistance during the process, please contact us at zaptronofficial99@gmail.com or by phone at +84 9629-3965. Our team is here to assist you.